PRACTICAL WAYS TO ADDRESS FUNDAMENTAL ISSUES

I have worked for the energy industry and numerous NGOs on complex reputational issues, policy and advocacy.  I am interested in solving problems and building ways of preventing them from happening again.

I have found various things work really well:

• asking stakeholders questions and listening

• informal conversations deliberately used to inform thinking

• simple tools work better than complicated ones

• using plain English in engagement, not jargon

• taking time

• involving senior management in engagement

Some of these are mutually contradictory of course, and I have had to work around them.

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